Frequently Asked Questions

Everything you need to know about Ringlynx

Getting Started

How do I forward my phone to Ringlynx?

Forwarding your phone is easy! Here are instructions for major Australian carriers:

📱 Telstra

Unconditional Forward (all calls):

Dial: **21*[Your Ringlynx Number]#

Example: **21*0468057026#

Forward when busy/no answer:

Dial: **67*[Your Ringlynx Number]#

To cancel forwarding:

Dial: ##21#

📱 Optus

Unconditional Forward (all calls):

Dial: **21*[Your Ringlynx Number]#

Forward when busy/no answer:

Dial: **67*[Your Ringlynx Number]#

To cancel forwarding:

Dial: ##002#

📱 Vodafone

Unconditional Forward (all calls):

Dial: **21*[Your Ringlynx Number]#

Forward when busy/no answer:

Dial: **67*[Your Ringlynx Number]#

To cancel forwarding:

Dial: ##002#

📱 Other Carriers

Most Australian carriers use the same codes. If the above doesn't work, contact your carrier's support.

How long does setup take?

Setup takes less than 5 minutes! Simply sign up, configure your business hours, and forward your phone. That's it!

Do I need any special equipment?

No! Ringlynx works with your existing phone number. Just forward calls to your Ringlynx number and we handle the rest.

Pricing & Billing

How much does Ringlynx cost?

Ringlynx costs $50/month which includes 100 minutes of call time. Additional minutes can be purchased as needed:

  • 20 minutes - $10
  • 50 minutes - $25
  • 100 minutes - $50

What counts as a minute?

Minutes are rounded based on call duration:

  • Calls under 50 seconds round down (e.g., 2:21 = 2 minutes)
  • Calls 50+ seconds round up (e.g., 2:51 = 3 minutes)

Can I cancel anytime?

Yes! There are no long-term contracts. Cancel anytime from your dashboard.

Features

What can the AI assistant do?

Our AI assistant can:

  • Answer calls 24/7
  • Greet customers professionally
  • Collect customer information (name, phone, address)
  • Identify emergency vs. standard requests
  • Check your availability
  • Book appointments automatically
  • Send you SMS notifications
  • Provide appointment confirmations

Can I customize the AI's responses?

Yes! You can customize your business name, hours, and greeting. More customization options coming soon.

Does it work after hours?

Yes! The AI answers 24/7. You can set your business hours, and the AI will inform customers when you're available for appointments.

Technical

What happens if I'm already on a call?

If you use "forward when busy" mode, calls only go to Ringlynx when your line is busy. Otherwise, all calls go to Ringlynx.

Can I still receive calls directly?

Yes! You can turn call forwarding on/off anytime using the codes above. Or use "forward when busy/no answer" mode.

Is my data secure?

Yes! We use industry-standard encryption and comply with Australian Privacy Principles. See our Privacy Policy for details.

Support

How do I get help?

Contact us anytime via our contact form. We typically respond within 24 hours.

Can I request a demo?

Yes! Click "Request Demo" in your dashboard or contact us to schedule a demo call.

Still have questions?

Contact Us