Privacy Policy

Oxi Studios ("we", "our", or "us") operates Ringlynx, an AI-powered phone receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Information You Provide

When you register for Ringlynx, we collect:

• Account Information: Business name, owner name, email address, phone number
• Business Details: Business hours, timezone, service types
• Payment Information: Processed securely through Stripe (we do not store credit card details)

1.2 Information Collected Automatically

When customers call your Ringlynx number, we collect:

• Call Data: Caller phone number, call duration, date and time
• Customer Information: Name, phone number, address, service requests (as provided by the caller)
• Call Recordings: Audio recordings of calls for quality assurance and service improvement
• Transcripts: Text transcriptions of call conversations

1.3 Technical Information

• IP address
• Browser type and version
• Device information
• Usage data and analytics

2. How We Use Your Information

We use the collected information to:

• Provide Services: Answer calls, book appointments, send notifications
• Process Payments: Handle billing and subscription management
• Improve Services: Analyze usage patterns and enhance AI performance
• Customer Support: Respond to inquiries and resolve issues
• Legal Compliance: Meet regulatory requirements and enforce our terms
• Security: Detect and prevent fraud, abuse, and security incidents

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share information with trusted third-party providers who assist in operating our service:

• Twilio: Telephony services (call handling)
• Vapi.ai: AI voice processing
• OpenAI: Natural language processing
• Stripe: Payment processing
• Railway/Azure: Cloud hosting and infrastructure
• Resend: Email delivery

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Call recordings and transcripts are retained for 90 days unless required for legal or dispute resolution purposes. Account information is retained for 7 years after account closure for tax and legal compliance.

6. Your Rights (Australian Privacy Principles)

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our handling of your information

To exercise these rights, contact us at the details provided below.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

8. Children's Privacy

Ringlynx is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your information may be processed and stored in Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Continued use of Ringlynx after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with:

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